Employees are the face of your company. They determine whether a client will want to return to your arena and what impressions and emotions visitors will take away. You might have incredibly cool games or amazing offers, but success is unlikely if your employees are not committed to create unforgettable experience and positive memories for your guests.
Let's break down a few of the most important factors in recruitment and training staff:
Technical Skills
Of course, every instructor must know the technical aspects of their job. They should be able to launch games, understand the nuances of working with headsets (including their internal components), and know how to handle technical issues. It’s important to continuously improve technical skills, starting from basic knowledge and advancing to the finer details of the equipment and software you work with.
Of course, every instructor must know the technical aspects of their job. They should be able to launch games, understand the nuances of working with headsets (including their internal components), and know how to handle technical issues. It’s important to continuously improve technical skills, starting from basic knowledge and advancing to the finer details of the equipment and software you work with.
Clear and Well-Structured Speech
It’s crucial for employees to develop a clear speech, as they communicate extensively with clients. This includes everything from welcoming guests at the entrance, delivering instructions and explaining game rules, to showcasing games, promoting your services, and much more.
It’s crucial for employees to develop a clear speech, as they communicate extensively with clients. This includes everything from welcoming guests at the entrance, delivering instructions and explaining game rules, to showcasing games, promoting your services, and much more.
Communication
This is about the ability to interact with clients, provide an individual approach, show genuine interest, find compromises, and smooth over conflict situations. Every person is unique, and it’s important to take this into account so that visitors leave with a pleasant impression of your VR arena. Stress tolerance can also be included as part of this point.
This is about the ability to interact with clients, provide an individual approach, show genuine interest, find compromises, and smooth over conflict situations. Every person is unique, and it’s important to take this into account so that visitors leave with a pleasant impression of your VR arena. Stress tolerance can also be included as part of this point.
A desire to work with people
Being an instructor isn’t just about launching games—it’s also about creating an atmosphere of celebration and fun. We’ve already mentioned that a significant portion of a club’s revenue comes from birthdays and other events, which is why it’s essential to be friendly and approachable. This is especially important because your team will often work with children.
Being an instructor isn’t just about launching games—it’s also about creating an atmosphere of celebration and fun. We’ve already mentioned that a significant portion of a club’s revenue comes from birthdays and other events, which is why it’s essential to be friendly and approachable. This is especially important because your team will often work with children.
Appearance
Another important detail is the neat appearance of instructors, as well as distinguishing them from regular visitors who come to your arena. A potential solution could be a special uniform, making it clear and obvious whom to approach. Of course, a pleasant and colorful design for the uniform will only work to your advantage.
Another important detail is the neat appearance of instructors, as well as distinguishing them from regular visitors who come to your arena. A potential solution could be a special uniform, making it clear and obvious whom to approach. Of course, a pleasant and colorful design for the uniform will only work to your advantage.
Initiative
Working at a VR arena is multifaceted and diverse: it involves handling technical equipment, interacting with people, keeping things clean, running social media to promote your club, conducting workshops, and much more. It’s important for an employee to be proactive and full of ideas.
Working at a VR arena is multifaceted and diverse: it involves handling technical equipment, interacting with people, keeping things clean, running social media to promote your club, conducting workshops, and much more. It’s important for an employee to be proactive and full of ideas.
Friendly, responsive, and professional staff are crucial for the prosperity and reputation of a VR arena. It’s essential to make every client feel special, welcome, and appreciated, and to go above and beyond to ensure they want to return to your arena!
Keep in mind that it’s not necessary to look for people who already know everything, have all the competence, and meet every single criterion mentioned above. You can teach any employee with the right attitude all the necessary skills. Based on our personal experience, team members improve day by day and eventually master all of these skills to the point of automation.
Keep in mind that it’s not necessary to look for people who already know everything, have all the competence, and meet every single criterion mentioned above. You can teach any employee with the right attitude all the necessary skills. Based on our personal experience, team members improve day by day and eventually master all of these skills to the point of automation.
