When we talk about VR business, we all know that you can gain most of the money from hosting children’s events, like birthday parties, holidays, proms and things like that. According to our analysis, such kinds of events are about 50% of the capacity of VR venues. But it’s a really big responsibility to make every single event amazing and the guests happy. And that’s mostly because you have to deal with children and you will never know what their behavior will be, will they like the games or program and so on.
In this article we will discuss how the operator on the VR venue acts in different complicated situations with children. That information will definitely help you do your job well not only in the VR industry, but in every entertainment company. Let’s start with some simple rules.
Firstly, it’s crucial to always smile, because both children and their parents will see that you are the one who will guide them through the celebration and make them feel safe and happy of course. Then it is important to get acquainted with the guests: parents of birthday-boy(girl) and (her)himself first, for sure. This way children will trust you and feel that you are a friend and they can ask you for help in any situation. Thirdly, when someone is scared, starts crying or feels any bad emotions — try a hug. It works in 90% of the cases. Last but not least, your voice should be loud and steady but, of course, not rude, but really happy and excited.
The first common situation is when parents bring all of their children to the party even if they are too little to play VR. But you should also try to give them some attention or make fun out of nothing. Good thing to use is paper and paint or color pencils, markers. Children love drawing at any age, so they will be happy to see something like that for them. Workshops that we were talking about in one of our previous articles such as making cotton candy, chocolate fountain, disco party, twisting balloons and much more will definitely make any child happy. As a last resort, you can save up some cartoons to watch while other children play. Moreover some of our operators offer these little guests “to help” them launch a game, show them how the app works and allow them to watch the players in a game world.
The same instruments you can use for the ones who just don’t want to play or are scared to. The main rule here is the more difficult the customer is to deal with the more careful, kind and polite you should be. You will see how their mood changes immediately after you show them kindness !
Another important rule that should be remembered is not to argue with the guests at all. Even if it seems that they are wrong, here the reputation of the venue wins over real truth. Again, in any conflict situation you should act with kindness. You can offer a discount, free workshop, free game session, a ticket to the upcoming event and so on. The key is to calm down the customer and make him happy again.
These rules are very simple to follow but sometimes operators do forget about them during busy working hours. But they will definitely make your life easier. Stay tuned with BATTLE START!